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Then factor in all of the free social networking tools that help spread your message/service offering. There is of course the time investment that goes into it all, but all in all, it's cost-effective marketing. Something that every business can benefit from moving into 2009!
I hit on this topic before in a previous post. I will re-hash on it a bit. While I'm a champion crusader for social media. It's not for every business out there. You pointed out a great example of it in your post. I feel most business can learn about SM, but for some it would simply not matter. If your existing customer base is not using social media, it's a complete waste of time. That's not to say some elements of SM can't be incorporated into the companies marketing strategy such as a blog.
Companies such as the one you point out can market effectively online to their customer base, but it would and should be primarily be via search, PPC etc I recently had a long debate with someone about this same subject. I mentioned to him my local pizza place could not care about social media, sure it might benefit their businesses, but for local businesses they get the best results from search engines primarily through Google and Yahoo local search. When I mention the word blog or twitter to my local pizza place, they look at me as if I'm an alien. These local business don't even have a website online in this day in age. Social media is a magic bullet for the majority of businesses, but there will always be a few where it has no relevance whatsoever.
Social Media is not for all companies. I do think that brands and consumer
good companies have a clear point-of-entry. But as you wrote, a local
pizzaria would be better off with a search engine result.
Regarding the capital goods producers were many aren't in social media, then
it would, as you say, be nonsense to launch a big social media campaign. If
they do have some sort of brand though, they might be able to position them
for their wider stakeholders, both internally and externally, for example
through a industry blog.
My point is. Many companies and industries can get something from social
media, even though its definitely not all which will benefit from major
campaigns.
SMM takes time to understand, implement and refresh, but with the cost being low and the rewards high, it's a must.